FAQs
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The link can be found at the top left of the home page or by using the address below:
https://www.optimantra.com/optimus/om/patient/login?accessPoint=bHJ0bHU0V2t3UVE4LzZ5b2pkcDhjUT09
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Short answer: yes!
The precondition for a shared account is that you have the same primary email address set up with your practitioner for all connected individuals
E.g., if you're a parent and a child, both your profiles with your practitioner should have the parent's same email address on file
If the primary adult has not yet set up their patient portal account - or does not remember their password - start by going to the patient log-in site: https://www.optimantra.com/optimus/om/patient/login
Enter the email that you have registered with as the email for your provider in the OptiMantra medical records program.
Click on “Reset Password” and re-enter your email address and send the password link to your email.
The program will send you a message that you have successfully sent the password link.
Go to your email and open the password link (search for OptiMantra support if you can’t find it; or check your Spam folder)
Enter your new password (save it somewhere safe) and then enter it again for confirmation.
Now you can use the same email address and password to log in - to differentiate between patients, OptiMantra will ask for a first name and date of birth
For each family member who has the same email address on file, go into the portal by entering the shared log in and the shared password
Then, OptiMantra will ask for the first name only and the date of birth (format of YYYY/MM/DD)
This will allow you to access the information of said individual.
Make sure that when you log in to the Portal, you choose the correct person for whom you are completing steps - uploading documents, entering demographics and medical history, or checking patient forms - to avoid confusion between patients.
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Start by going to the patient log-in site:
https://www.optimantra.com/optimus/om/patient/login
Enter the email that you have registered with as the email for your provider in the OptiMantra medical records program.
Click on “Reset Password” and re-enter your email address and send the password link to your email.
The program will send you a message that you have successfully sent the password link.
Go to your email and open the password link (search for OptiMantra support if you can’t find it; or check your Spam folder)
Enter your new password (save it somewhere safe) and then enter it again for confirmation.
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Feel free to reach out to The Hive for help but Optimantra support folks have been wonderful. Send a message to the email below to get their support!